The Phuket Pass
Effective Date: [Insert Date]
At The Phuket Pass, we strive to provide reliable and enjoyable travel services. This Refund Policy
outlines the terms under which refunds may be issued for bookings made through our platform.
Eligibility for Refunds
Refund eligibility depends on the type of service booked, including transportation, tours, or hotel
reservations.
Airport Transfers
• Cancellations made at least 24 hours before the scheduled pickup time may qualify for a
full refund.
• Cancellations made within 24 hours of the scheduled service may not be refundable.
• No-shows will not be eligible for refunds.
Tours and Activities
• Cancellations made 48 hours prior to the scheduled tour may be eligible for a refund.
• Cancellations made less than 48 hours before the tour may incur cancellation charges.
Hotel Bookings
Hotel refund policies may vary depending on the hotel's cancellation policy. Customers should
review the specific cancellation terms at the time of booking.
Refund Processing
If a refund is approved:
• Refunds will be processed using the original payment method whenever possible.
• Processing times may vary depending on the payment provider or bank.
• Any applicable transaction fees or service charges may be deducted.
Non-Refundable Situations
Refunds may not be issued in the following cases:
• Failure to arrive at the pickup location on time
• Incorrect booking details provided by the customer
• Missed flights or personal schedule changes
• Services already completed
Service Disruptions
In cases where services cannot be delivered due to:
• Severe weather conditions
• Government restrictions
• Safety concerns
• Events beyond our control
The Phuket Pass may offer rescheduling, service credit, or partial refund where applicable.
Contact
For refund requests, please contact:
The Phuket Pass
Phuket, Thailand
Email: info@thephuketpass.com